Image showing the center of one of the Lounge GOL Smiles rooms
Image showing the center of one of the Lounge GOL Smiles rooms

Wait for your flight in an exclusive and comfortable space

Picture an environment created exclusively for you to comfortably wait for your flight. This is the Lounge GOL Smiles, a space with modern facilities and the necessary structure for you to enjoy all the comfort of flying GOL even before take-off.

Access to GOL Premium Lounges can be purchased through the Customer Service Center (0300 115 2121) or at the GOL service desk, and very soon we’ll have news for lounge access sales through the website.


Benefits

Learn about all the facilities of this exclusive space that only GOL can offer:

  • Table set with sweets and snacks

    Special buffet

    Enjoy recipes created for every meal of the day, with vegetarian and vegan options.

  • Image showing a bar with various drinks behind a counter and some stools in front of the bar

    Beverage selection

    We offer juices, soft drinks, as well as drinks prepared by bartenders.

  • Bath rooms

    Bath rooms

    Make sure you have more comfort on your trip with our fully packed environments, toiletry kit and cotton towel.

  • Wifi

    Free wi-fi

    Feel free to use your cell phone to browse and exchange texts, and it also has sockets for charging electronic devices.

  • Exclusive business center

    Exclusive business center

    Extra practicality for those who need to work while waiting for boarding.

  • Information and entertainment

    Information and entertainment

    Newspapers, magazines and cable TV are available. 


How to purchase

Our clients can purchase the access to GOL Premium Lounge at different times: 

  • GOL Customer Service Center

    GOL Customer Service Center

    Simply request lounge access by calling 0300 115 2121.

     

  • Illustration in orange color of two people, one standing talking to another person behind a counter.

    At the Lounge reception

    You can also purchase access at the lounge reception. To do this, present your boarding pass and pay with your credit card.

Essential information

Here you can find out about important information and general conditions of use of the Lounge GOL Smiles: 

Location of Lounge GOL Smiles at São Paulo International Airport (GRU)

•  International departure
Terminal 2, East Departure Level.
Opening hours: 05hs to 01hr
Only available to customers on international flights.

•  Domestic Departure
Terminal 2, West Departure Level. 
Opening hours: 06hs to 00hs 
Only available to customers on domestic flights.

Location of Lounge GOL Smiles at Rio de Janeiro International Airport (GIG)

International departure
Terminal 2, 3rd floor of the South Pier. 
Opening hours: from 6 am to 2 am. 
Only available to customers on international flights.

Domestic Departure
Terminal 2 - Opposite gates B36 and B37.
Opening hours: from 6 am to 12 pm.
Only available to customers on domestic flights.

Atenção Atenção: temporariamente fechado.
Notice: Temporarily closed.

Conditions for Priority Pass, Lounge Club, Lounge Pass, Diners Club, Lounge Key and Dragon Pass

Those who have these cards must check the price of access to the Lounge GOL Smiles or the free access quota directly with the card issuing company.


Check the service rules

To have access to the Lounge GOL Smiles, you need to know the rules for using the service.

Access service rules
  • A valid boarding pass or credential must be presented.
  • Room stay can be limited to a period of 4 hours if necessary.
  • Food and drinks offered at the room must be consumed on site.
  • We request the use of headphones for listening devices;
  • It is not allowed to remove cushions or change the position of seats;
  • GOL reserves the right to refuse admission or assistance or service to people who show signs of intoxication;
  • Be cordial with other visitors and with GOL employees;
  • For your safety, the room is equipped with cameras;
  • If the above rules are not complied with, GOL reserves the right to request departure from the room.
  • If you have purchased Lounge GOL Smiles but are not going to use it, you can request a refund or credit of the amount paid. The request for this refund must be made before boarding through "My Trips" or the customer service.