Understand the rules in cases of death of a family member

In case of death of a family member, GOL offers a special fare value for those who need to have an emergency trip. Check how it works: 

  • Emergency assistance it is only considered in cases of death in the family (spouse, father, mother, or child). 
  • In order to purchase the ticket with the discount, you must contact Fale com a GOL through the number 0300 115 2121, once you have the necessary documentation. 
  • In case the customer had already purchased the ticket, the passenger can ask for the refund corresponding to the discount within 7 days after death. 
  • The granting of the discount is subject to analysis of the information provided.
  • The documents required for the Emergency Assistance are the Death Certificate and the original legal documentation which confirms the family relationship.  
  • The 80% discount is only applied over the original value, and not over the airport fees, contracted services and/or tariff rules. 
  • Emergency assistance is exclusively valid for flights operated and sold by GOL in national territory.